Calling Tech Support for Device Troubleshooting
ESL Lesson PlansCalling Tech Support for Device Troubleshooting

Calling Tech Support for Device Troubleshooting

This engaging ESL lesson plan focuses on calling tech support for device troubleshooting. Students will enhance their vocabulary related to technical issues and practice their speaking skills through role-play exercises. The lesson includes a warm-up discussion about personal experiences with tech support, listening activities to identify main points, and structured role-playing scenarios to simulate real-life troubleshooting calls. By the end of the lesson, learners will confidently use the relevant terminology and strategies to effectively communicate their technical problems.

Skills

  • Can understand and use the main technical terminology of their field, when discussing their area of specialization with other specialists.
Online Interactive
Based on CEFR
Fully Customizable
1

Warm-up: Technical Issues

Share your thoughts on these questions with the tutor.
1
Have you ever called customer support to fix a technical issue? What happened?
2
Have you ever tried to explain how to fix a technical problem to someone else? What happened? Was it successful?
2

Watch the first four minutes of the video, and choose the correct summary of the call.

3

Tech Support Vocabulary

4

Use the words to complete the sentences.

5

Which steps would you take to troubleshoot the devices in these situations? Make some notes, using the vocabulary below.

6

Role-play: Calling Tech Support

Other lessons in this category

A2
Silent Movie - What is He Doing?

This ESL lesson plan for adults and teens focuses on using the present continuous tense to describe actions in a silent movie. Through watching the short film The Loop, students practice speaking, reading, and grammar in a 45-minute individual session. Activities include sentence formation, gap-fill exercises, and discussion questions, helping students use the present continuous. Ideal for A2 learners to build confidence in using grammar in context.

B1-B2
The Logical Song

Explore our engaging ESL song-based lesson designed for adults at the B1 level. This 45-minute individual lesson focuses on developing reading and listening skills. Students will delve into the lyrics of "The Logical Song" by Supertramp, match words with definitions, and complete sentences using the learned vocabulary.

B2
Should College Education Be Free for All Students?

This lesson plan is designed for B2-level teens. It features group activities that target speaking and reading skills, including debate preparation, vocabulary practice, and a true/false exercise based on an article. Students will explore both sides of the debate while developing their argumentation and presentation skills.

B1-B2
Guy Fawkes Night

This engaging ESL lesson plan focuses on Guy Fawkes Night, targeting listening and speaking skills in a group setting for B1-B2 level adults and teens. Over 60 minutes, students will unscramble words to learn about the celebration, engage in pair discussions on historical events, and watch videos to enhance their understanding. Exercises include fact-checking, answering comprehension questions, and discussing personal reflections on the significance of the event. The lesson is perfect for fostering conversational skills while exploring cultural traditions.

Free
A2
Online Shopping

This ESL lesson plan introduces A2 learners to the basics of online shopping through engaging listening and speaking activities in a 45-minute individual session. Students will explore vocabulary, discuss shopping habits, and learn the step-by-step process of making an online purchase. Practical exercises include filling in gaps, answering comprehension questions, and role-playing scenarios to enhance understanding.

B1-B2
The Chinese Zodiac

This ESL lesson plan introduces students to the Chinese zodiac through engaging reading, vocabulary, writing, and listening activities. Students will watch a video about the Year of the Snake (2025), discuss zodiac beliefs, and complete a fill-in-the-blank reading exercise on the legendary zodiac race. They will also match words to definitions, test their comprehension with true/false questions, and finish the lesson with a creative writing task where they invent their own zodiac animal story. This lesson builds critical thinking, storytelling skills, and cultural awareness while improving reading and writing fluency.

B1-B2
Training Flats for Youth

In this engaging ESL lesson plan, adult learners will delve into the topic of training flats for youth, enhancing their reading and speaking skills over a 45-minute session. The lesson is structured around an insightful news article and includes individual tasks such as brainstorming challenges faced by young people, reading comprehension exercises, and matching opinions to speakers. Through discussions and further exploration of personal views, this lesson fosters critical thinking and effective communication, making it ideal for learners at the B1-B2 level.

B2
Commercial Spaceflights

This engaging ESL lesson plan on commercial spaceflight targets adults and teens in a group setting, enhancing their listening and speaking skills. Students will work together to discuss their thoughts on space tourism, analyze quotes from industry leaders, and answer questions based on an informative video. The lesson structure includes group discussions, video comprehension activities, and opinion-sharing, allowing participants to articulate their viewpoints and arguments effectively while exploring the implications of commercial spaceflight.