Calling Tech Support for Device Troubleshooting
ESL Lesson PlansCalling Tech Support for Device Troubleshooting

Calling Tech Support for Device Troubleshooting

This engaging ESL lesson plan focuses on calling tech support for device troubleshooting. Students will enhance their vocabulary related to technical issues and practice their speaking skills through role-play exercises. The lesson includes a warm-up discussion about personal experiences with tech support, listening activities to identify main points, and structured role-playing scenarios to simulate real-life troubleshooting calls. By the end of the lesson, learners will confidently use the relevant terminology and strategies to effectively communicate their technical problems.

Skills

  • Can understand and use the main technical terminology of their field, when discussing their area of specialization with other specialists.
Online Interactive
Based on CEFR
Fully Customizable
1

Warm-up: Technical Issues

Share your thoughts on these questions with the tutor.
1
Have you ever called customer support to fix a technical issue? What happened?
2
Have you ever tried to explain how to fix a technical problem to someone else? What happened? Was it successful?
2

Watch the first four minutes of the video, and choose the correct summary of the call.

3

Tech Support Vocabulary

4

Use the words to complete the sentences.

5

Which steps would you take to troubleshoot the devices in these situations? Make some notes, using the vocabulary below.

6

Role-play: Calling Tech Support

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