Complaining at a Cafe
ESL Lesson PlansComplaining at a Cafe

Complaining at a Cafe

Teach adults how to make polite complaints in English with this practical A2 ESL lesson about cafés and customer service. Students learn useful expressions for handling common café problems through dialogues, listening activities, and realistic role plays focused on everyday communication.

Skills

  • Can make a complaint using simple, direct language, such as politely pointing out a problem with an order in a café.
Online Interactive
Based on CEFR
Fully Customizable
1

Discuss the questions.

1
How often do you go to cafés?
2
What do you usually order?
3
Have you ever had bad service in a café?
4
What problems can happen in a café?
2

Match each image to the correct word.

3

Listen to the dialogues. What is the problem?

4

Complete the sentences.

5

Unscramble the words to make sentences.

6

Work in pairs.

7

Work in pairs. Role-play the situations.

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