This customer service lesson plan introduces students to essential English for customer service skills, focusing on handling both positive and negative customer feedback effectively. Through targeted writing exercises, learners will develop techniques to respond to various types of feedback professionally. Ideal for ESL learners at the upper intermediate level, this lesson equips students with vocabulary and structured phrases to address customer concerns.
Skills
This ESL lesson plan is designed for B2-level ESL learners to master composing structured, polite, and impactful complaint emails. Over the 60-minute lesson, students analyze real-life examples, identify key components of effective emails, and practice drafting their own using targeted vocabulary. The lesson plan focuses on developing formal tone, descriptive language, and actionable requests, helping students improve their professional writing skills in English.
This ESL lesson plan examines the ways in which stories shape our minds through reading, listening, and presentation skills exercises. Learners analyze multimedia resources and deliver structured presentations on storytelling's cognitive and social impacts. The lesson focuses on improving public speaking and the ability to synthesize information, fostering advanced communication skills in a collaborative setting.
This ESL lesson plan on beauty standards focuses on enhancing vocabulary and speaking skills. Through thought-provoking discussions, interactive vocabulary matching, and dialogue completion, students reflect on societal expectations and personal experiences. The lesson fosters critical thinking and empowers learners to express their views on embracing diversity and challenging biases.
This ESL lesson plan explores the role of monarchies today through reading comprehension, discussion, and group activities. Students start with a warm-up quiz, read an informative text about monarchies, and answer multiple-choice questions. Vocabulary matching and critical thinking exercises help learners analyze the advantages and disadvantages of monarchy. The lesson concludes with a group debate, encouraging students to practice speaking and argumentation skills. Perfect for developing reading, vocabulary, and discussion skills in an engaging way!
This nutrition lesson plan aims to encourage healthy eating among adult ESL learners at level B1. Over a 60-minute individual session, the lesson provides opportunities to enrich the learners' vocabulary, listening, and speaking skills. It includes thought-provoking tasks that cover topics such as balanced diets, food groups, portion control, and nutrient diversity.
This ESL lesson plan invites adults and teens to explore pet peeves in a 60-minute group setting, promoting advanced speaking skills at a C1 level. Students will share their experiences with pet peeves, learn expressions for conveying annoyance, and match common pet peeves with reasons they might be bothersome. The lesson includes vocabulary building, guided discussion, and a presentation activity where students describe their top pet peeve using expressive language.
This ESL lesson plan introduces teens to various ways of discussing future events and plans using grammar skills. In this 30-minute individual session targeted at B1-level learners, students will practice using "will," "going to," and present continuous to express decisions, intentions, and scheduled events. Through reading tasks and interactive exercises, students will explore future forms and engage in practical exercises discussing their own summer plans.
This ESL lesson plan introduces learners to essential modern slang, enhancing vocabulary and speaking skills in a one-to-one format. Students explore slang terms like "vibe," "lit," and "ghosted" through definition matching, gap-fill dialogues, and discussion prompts. The lesson promotes real-world language use while fostering confidence in using colloquial expressions in everyday conversations.
