ESL Lesson PlansCustomer Service: Responding to Feedback

Customer Service: Responding to Feedback

This customer service lesson plan introduces students to essential English for customer service skills, focusing on handling both positive and negative customer feedback effectively. Through targeted writing exercises, learners will develop techniques to respond to various types of feedback professionally. Ideal for ESL learners at the upper intermediate level, this lesson equips students with vocabulary and structured phrases to address customer concerns.

Skills

Can produce clear, detailed texts on complex subjects, showing controlled use of organizational patterns, connectors, and cohesive devices.

60 min B2 (Upper-Intermediate)Adults Individual Audio Writing Business Jobs

Online Interactive

Based on CEFR

Fully Customizable

Tessa just opened up a new coffee shop. Read one of the customer reviews she received online.

00:40

I visited this new coffee shop that opened recently in my neighborhood, and I want to share my experience. The atmosphere was delightful. It had such a cozy vibe, comfortable seating and plenty of natural light. The staff was friendly and greeted me with a big smile as soon as I walked in. The coffee was excellent, rich in flavor and perfectly brewed. However, the wait time was longer than I expected. It took almost 20 minutes for my coffee to be ready, which seemed excessive since there were only a few customers in the shop. The pastries I ordered were so disappointing. They looked delicious, but they were so dry and a bit too expensive in my opinion.

Require students to provide an answer