This customer service lesson plan introduces students to essential English for customer service skills, focusing on handling both positive and negative customer feedback effectively. Through targeted writing exercises, learners will develop techniques to respond to various types of feedback professionally. Ideal for ESL learners at the upper intermediate level, this lesson equips students with vocabulary and structured phrases to address customer concerns.
Skills
This ESL lesson plan on the power of a gap year is designed for group activities targeting adult and teen learners at the A2/B1 level. Over 60 minutes, students will enhance their reading and speaking skills through engaging exercises, including vocabulary discussions, text comprehension, and collaborative debates. By the end of the lesson, participants will confidently articulate their opinions on taking a gap year, supported by reasons and explanations.
This ESL lesson plan helps adults understand and discuss the importance of different roles in teamwork. Using speaking and vocabulary exercises, this lesson introduces students to Dr. Meredith Belbin’s nine team roles, exploring how roles like coordinator, facilitator, and task distributor impact group dynamics. Through videos, matching exercises, and role discussions, students will enhance their B1-B2 English skills while engaging with concepts critical to collaborative success in business and everyday interactions.
This engaging ESL lesson plan is designed for individual lessons, exploring themes related to food and culinary interests, and aimed at adults and teens at A1-A2 levels. The lesson promotes speaking skills through structured tasks, including discussing favorite foods, unscrambling definitions, and analyzing a blog post.
This ESL lesson plan engages B2-level ESL learners in a dynamic exploration of search engines and digital information. The lesson plan includes vocabulary matching, video comprehension, and thought-provoking discussions about search engines like Google. Students will develop listening and speaking skills through interactive group exercises and debate the advantages and challenges of our digital age.
This ESL lesson plan focuses on reading, vocabulary, and writing skills through the topic of famous national parks. Students will match geographical terms with definitions, read and answer questions about popular parks, and write a blog post describing a national park in their country. Designed for A2 learners, this 45-minute lesson helps improve reading comprehension and builds essential vocabulary for discussing nature and outdoor activities.
This ESL lesson plan is designed for B1-B2 learners in a group setting and focuses on developing listening and speaking skills. The lesson includes interactive tasks such as group discussions, fact-checking, watching a video, and creating dialogues about Lunar New Year traditions. Activities encourage students to practice cultural understanding through engaging exercises like guessing games, multiple-choice questions, and role-play scenarios. Perfect for kids and teens!
This ESL lesson plan focuses on the concept of doomscrolling, targeting B1-B2 learners. Through engaging vocabulary, listening, and speaking exercises, students will discuss the impact of negative news and strategies to avoid overconsumption of bad news. The lesson includes a warm-up activity, a video-based listening task, and vocabulary matching, followed by a group discussion on doomscrolling and how to seek more uplifting content. This 60-minute session enhances both conversational fluency and comprehension skills.
This ESL lesson plan focuses on the theme of travelling, helping A2 learners master the past simple through engaging reading and listening exercises. Students will analyze travel stories, complete grammar-focused activities, and discuss solo travel experiences. Structured speaking and writing tasks, including interviews and group discussions, ensure learners build confidence in using past tense verbs while exploring real-world scenarios.
