Writing Effective Complaint Emails

ESL Lesson PlansWriting Effective Complaint Emails

Writing Effective Complaint Emails

This ESL lesson plan is designed for B2-level ESL learners to master composing structured, polite, and impactful complaint emails. Over the 60-minute lesson, students analyze real-life examples, identify key components of effective emails, and practice drafting their own using targeted vocabulary. The lesson plan focuses on developing formal tone, descriptive language, and actionable requests, helping students improve their professional writing skills in English.

Skills

Can compose non-routine letters, using appropriate structure and conventions, provided these are restricted to matters of fact.

60 min B2 (Upper-Intermediate)Adults Group Video Reading Shopping Writing

Online Interactive

Based on CEFR

Fully Customizable

1

Watch this short video from "The Intern". Answer the questions.

00:00 - 01:21

https://youtu.be/VIqYFHZ0XGA?end=81

1

What is the issue the customer is facing with the bridesmaids' dresses?

2

What promises does the speaker make to the customer regarding the dresses?

3

Why does the speaker offer to refund all the money to the customer?

4

What contact information does the speaker provide to the customer?

5

Have you ever experienced customer service like this? Do you believe it should be like this?

6

What was the worst customer service you experienced?

Check with AI

💪

Pro

Check grammar and spelling

Points

2

Read the email. What are the key components of a well-written complaint email?

3

Choose the right answer to each question.

4

Look at these 6 aspects that should be considered when writing an complaint email. Choose a sentence or phrase from the email that serves as a good example of each aspect and write it down.

5

Brainstorming

6

Choose a complaint from the lists that you and your classmates created and write an email expressing it.

Add your exercise

Other lessons in this category

The Holiday Party Hunt

B1

The Holiday Party Hunt

Planning for Holidays with Prepositions of Time

A2

Planning for Holidays with Prepositions of Time

A2

I Hate Valentine's Day

C1

I Hate Valentine's Day

Alternative Medicine

B2

Alternative Medicine

Writing Email Invitations

A2-B1

Writing Email Invitations

Free

Exploring Your True Self

A2

Exploring Your True Self

B2