Handling an Emergency Call
ESL Lesson PlansHandling an Emergency Call

Handling an Emergency Call

This emergency call ESL lesson plan uses role play exercises to build essential speaking skills for handling emergency situations. Targeted at A2-B1 learners, this interactive lesson includes dialogues, matching exercises, and structured role-plays for scenarios like fires, accidents, and medical emergencies. Students practice key phrases, describe situations clearly, and learn the proper steps for making an emergency call with confidence.

Skills

  • Has sufficient vocabulary for the expression of basic communicative needs. Can understand enough to be able to meet needs of a concrete type, provided people articulate clearly and slowly.
Online Interactive
Based on CEFR
Fully Customizable
1

Read the dialogue in pairs.

00:19
O
Operator
911, what is your emergency?
C
Caller
There's a fire in my apartment building!
O
Operator
Okay sir, please stay calm. What is the address of the building?
C
Caller
It's 123 Main Street.
O
Operator
Are you able to safely leave the building?
C
Caller
Yes, I am outside now.
O
Operator
That's great. We have sent a team to your location. Please stay on the line with me until they arrive.
C
Caller
Thank you so much.
2

Share your opinion on the following questions.

3

Match these halves to create useful phrases for calling emergency services.

4

Fill in the blanks with the key steps in making an emergency call.

5

Work in pairs. Role-play different emergency scenarios. One student will be the caller, and the other the emergency operator. After each scenario, switch roles.

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