Handling an Emergency Call
ESL Lesson PlansHandling an Emergency Call

Handling an Emergency Call

This emergency call ESL lesson plan uses role play exercises to build essential speaking skills for handling emergency situations. Targeted at A2-B1 learners, this interactive lesson includes dialogues, matching exercises, and structured role-plays for scenarios like fires, accidents, and medical emergencies. Students practice key phrases, describe situations clearly, and learn the proper steps for making an emergency call with confidence.

Skills

  • Has sufficient vocabulary for the expression of basic communicative needs. Can understand enough to be able to meet needs of a concrete type, provided people articulate clearly and slowly.
Online Interactive
Based on CEFR
Fully Customizable
1

Read the dialogue in pairs.

00:19
O
Operator
911, what is your emergency?
C
Caller
There's a fire in my apartment building!
O
Operator
Okay sir, please stay calm. What is the address of the building?
C
Caller
It's 123 Main Street.
O
Operator
Are you able to safely leave the building?
C
Caller
Yes, I am outside now.
O
Operator
That's great. We have sent a team to your location. Please stay on the line with me until they arrive.
C
Caller
Thank you so much.
2

Share your opinion on the following questions.

3

Match these halves to create useful phrases for calling emergency services.

4

Fill in the blanks with the key steps in making an emergency call.

5

Work in pairs. Role-play different emergency scenarios. One student will be the caller, and the other the emergency operator. After each scenario, switch roles.

Other lessons in this category

B1
You Can Count On Me

This engaging ESL lesson plan helps B1-level teens explore the qualities of friendship through music and discussion. Students will learn key vocabulary, practice conditional sentences, and engage with Bruno Mars's song "Count on Me." The lesson plan develops skills in understanding song lyrics and forming meaningful connections while reinforcing group discussion and writing activities.

C1
Stranger Things

This engaging ESL lesson plan based on the TV series Stranger Things is designed for C1 learners to develop advanced listening and speaking skills. The lesson structure includes a warm-up discussion, a listening activity using a show clip, and a role-play exercise in a "town meeting" format where students debate mysterious events and safety measures in character. Through these immersive exercises, students enhance critical thinking and fluency, tackling formal and informal language in a dynamic context.

A2
Why Ancient Egyptians Loved Cats

This ESL lesson plan, designed for A2-B1 level teens, explores the unique bond between Ancient Egyptians and cats through engaging reading and speaking activities. Students will uncover historical facts about cats in Egyptian culture, complete fill-in-the-blank dialogues, and discuss the role of pets in history. The lesson enhances reading comprehension and vocabulary while allowing students to reflect on the historical significance of pets and their impact on human lives.

B1-B2
Social Media Marketing

This ESL lesson plan explores how brands use platforms like Instagram, TikTok, and Facebook to promote products and connect with audiences. Targeting B1–B2 learners, the lesson includes listening, reading, writing, and speaking activities that focus on influencer strategies, brand visibility, and viral trends. Students analyze Hailey Bieber’s Rhode Skin campaign, discuss the impact of social media, and collaborate to create their own fictional influencer stories. A perfect mix of vocabulary, real-world input, and critical thinking wrapped into a dynamic 60-minute group lesson.

Free
B1-B2
Speaking with Fun Idioms

This ESL lesson plan is designed for group activities with teens and adults at B1-B2 levels. It focuses on expanding vocabulary through idioms related to socializing and having fun. Learners will discuss preferences, spot idioms in a blog post, match idioms to their meanings, and practice speaking using new expressions. The lesson enhances speaking skills through interactive exercises and lively group discussions.

B1
Prepositions of Time in Sports

This ESL lesson plan helps students understand and practice grammar using prepositions of time: for, during, while. Through engaging tasks like speaking activities and writing exercises, students will learn to describe the duration of activities in sports contexts. The lesson includes group discussions, grammar exercises, and sentence construction tasks to reinforce the concepts. This lesson targets the development of both speaking and writing skills, helping students to master these prepositions through talking about sports.

B1
Exploring Time Capsules

This ESL lesson plan focuses on exploring time capsules and is designed for kids at B1 level. Students engage in various station rotation reading, writing, and speaking exercises, enhancing their understanding of short texts and encouraging discussion about the significance of time capsules. The lesson is structured into interactive stations, where students unscramble words, discuss reflective questions, and analyze an article about time capsules.

B1
Breaking the Barriers

This lesson plan engages B1-level ESL students in overcoming challenges and pursuing new goals. Through interactive activities, students will discuss personal experiences, watch a motivating video, and complete vocabulary exercises. The lesson emphasizes expressing opinions and giving explanations using new vocabulary in a real-world context.